FAQ
Clear answers about Klyvo Tags
Cannot find your question? Message us on WhatsApp and we will get back to you.
What is NFC and how does it work?
NFC (near field communication) is the same technology many phones use for contactless payments. The plate has a chip that, when a compatible phone comes within a few centimeters, tells it to open a web address. With Klyvo Tags, that address is your business experience.
Does the customer need to download an app?
No. The experience opens in the phone browser. Your customer does not install anything or create an account.
Which phones are compatible?
Most recent phones with NFC can read the plate. On some Android phones NFC has to be turned on in settings, and some older or entry-level models do not have NFC at all. If you have questions about a specific model, message us and we will check it with you.
Can the plate be customized?
Yes. We design the plate with your business logo and colors. The design details are defined during the quote, after we talk with you.
How do I request a quote?
Message us on WhatsApp at +593 98 431 8880, give us a call, email us at klyvotags@gmail.com or fill in the contact form. We will ask for a few details about your business to prepare the proposal.
Do you ship outside Quito?
Yes. Shipping is free across Ecuador. We agree on timing and delivery details with you when the order is confirmed.
Is support included?
Yes. We guide you through the setup and answer your questions by WhatsApp, phone or email. The scope of support is detailed in your quote.
How much does it cost?
It depends on the number of plates, the design and whether you include the digital experience. That is why every quote is tailored. Ask us on WhatsApp and we will send you the details.
Is Klyvo Tags affiliated with Google?
No. Klyvo Tags is an independent company and is not affiliated with, sponsored or endorsed by Google LLC. Our solution makes it easier for customers to reach your business public review option, but we do not control or manage review platforms.
Can I choose which customers see the public review option?
No, and that is by design. Every customer sees the option to post a review, whatever rating they give. The private comment is an extra channel so they can tell you something directly.
Where does the plate go?
It has an adhesive back so you can fix it on smooth surfaces such as counters, tables or front desks. We recommend placing it where customers pause: when they pay, wait or leave.
What information does the website demo store?
None. The demo runs inside the page with sample data. It does not send or store anything you type, and it does not connect to Google or any review platform.
Have another question?
We reply by WhatsApp, phone or email, Monday to Sunday.
You can also call us or send us an email.